Terms & Conditions
Gift Vouchers, Credit Vouchers, and Discount Vouchers
Terms & Conditions of use.
Gift Vouchers general Terms & Conditions;
- Gift vouchers are non-refundable.
- Sessions must be scheduled based on photographer availability.
- Your gift voucher must be kept in a safe place and presented at the time of booking your photography session (either by phone picture, email or in person) to verify that you are the gift voucher holder.
- The photography session is to be held at a time and location agreed to by the photographer.
- Studio Sessions: studio rentals are additional costs, unless otherwise specified.
- Outdoor Sessions: The location shall be discussed and agreed upon between the parties and must be within 80 kilometres of M9A, 4Y1 (Etobicoke, Ontario, Canada)
- Gift vouchers are valid for a period of 12 months from the date of issue and the session must be booked for a date within this 12 month period.
- Gift vouchers can only be used at Jenuine Moments Photography for photographic services and/or products as described on the voucher, no substitutes or alternatives are allowed.
- Gift vouchers can only be used once and you may not exchange your gift voucher for cash or other services.
- We are not responsible for lost or stolen vouchers and replacement is at the sole discretion of Sarah Walton Photography. Refunds will not be given for a gift voucher.
- Only the original gift voucher is accepted and a damaged voucher may not be accepted.
- Gift vouchers cannot be used in conjunction with any other vouchers or offers and are non-transferable. You may not sell your gift voucher and it may not be used in sales or promotional activities including giveaways, or prizes in competitions without our prior consent. We reserve the right to cancel any gift voucher that we suspect has been resold or obtained in connection with an unauthorised sales or promotional activity.
- All gift voucher holders must sign a legally binding photography contract with Jenuine Moments Photography, before any photographic or print services will be administered. Without a signed contract, the gift voucher holder does not have the rights to any services provided by Jenuine Moments Photography, and does not have the right to use the gift voucher in exchange for any photographic or print services.
- Gift vouchers are issued by, and remain the property of Jenuine Moments Photography.
- Genuine Moments Photography reserves the right to amend these gift voucher terms and conditions from time to time with no prior notice.
Gift vouchers for a package; The gift voucher entitles the holder to a single photography session only and includes the items as detailed in the information section on your invoice/our website (at the time of ordering) for the session/package you have selected. Approximately 2 to 3 weeks after the date of the holders photography session, they will receive an online image gallery with high resolution edited images, ready for download.
Cancellation: The gift voucher will be forfeited if the holder does not attend their appointment (session or viewing) and all print credit shall also be forfeited. Rescheduling, and carrying over your gift voucher may be considered where (1) more than 48 hours notice of cancellation is given and (2) if there is a genuine reason beyond your control. Any such rescheduling and carrying-over is entirely at the sole discretion of Jenuine Moments Photography.
Expired Gift Vouchers: Gift vouchers are non-refundable and it is the holder’s responsibility to book their session within good time. We recommend contacting us to book your session at least 6 weeks before your gift voucher is due to expire, as we do get booked up well in advance.
Credit vouchers towards products; These are valid for the period of time as stated on the gift voucher (usually 30 days’ from issue) and must be used against images from the session from which the package was purchased. Expiry dates cannot be extended. Where a gift voucher provides credit towards a product (such as wall art), then this credit cannot be used on any other item, has no monetary value and is non-transferable.
Credit vouchers towards another session; These are valid for the period of time as stated on the gift voucher and can be used as credit towards an order from any full session (does not apply to Mini Sessions, including Christmas Mini Sessions). Your credit will be deducted from your order and cannot be used to reduce the booking fee for your new session.
Discount vouchers: These are valid for the period of time as stated on the gift voucher and can be used to discount packages for any full session (does not apply to Mini Sessions, including Christmas Mini Sessions). Your discount will be deducted from your order (package and/or products) and cannot be used to reduce the booking fee for your session.
Referral credit; Want to earn some credit to spend with us? Refer a friend and when they book a full session with us (does not apply to Mini Sessions, including Christmas Mini Sessions) and you receive $25 referral credit each time! This credit is deducted from your order when you book a full session with us and cannot be used against Mini Sessions (including Christmas Mini Sessions), wall art, prints or products. You must ask the friend that you refer to us to mention your name at the booking stage, otherwise we cannot allocate a referral fee to you.
APPLICABLE LAW